Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.


We have two payment options for local delivery (inside Pakistan): Cash on Delivery (Only for Karachi) and Credit Card. For international orders, you can pay with a credit card, PayPal, or a bank transfer; the information is available during the checkout process for your order.

Prior to completing the purchase, please make sure you activate your card with the issuing bank. If the transaction goes through, please check your bank statement to see if it has been processed or not. If a system error causes an amount to be deducted from your account, the money will be credited to your account within a few hours. You can also email us at info@gulenoor.com for concerns in this regard.


We deliver all across Pakistan.

Yes, we are offering International Shipping mainly in Canada, USA, UK, Middle East and other regions as well.

Your time of delivery is dependent upon the amount of customization and work required in your ensemble. Our team can provide you with a more accurate delivery period at the time of your purchase.

For local delivery, delivery charges are dependent on the amount charged by the courier company. For worldwide shipping, delivery charges depend upon the weight of the item and the region. The final shipping rate can be found at Checkout page

We will be providing you consignment number once your order is placed through email. You can insert your consignment number here to track the status:

We use TCS, DHL, FEDEX worldwide to send all our shipments for prompt and timely deliveries.

GuleNoor accepts credit cards without requiring account creation. However, if you sign up with us, you'll be able to profit from the following advantages. Monitor your orders and look at previous purchases Save your address and payment information to make your next shopping trip even faster. Change crucial information and your email choices.

To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

By selecting the "My Account" link, you can change the information you gave us when creating your account. Your phone number, billing and delivery addresses, and other crucial information on the website can all be changed in a similar manner.

Use the e-store link to find what you want to buy at GulayNoor. Select your size and hit the "ADD TO CART" button on the product page once you've found the item you want. By selecting the 'SHOPPING CART' link in the top right corner of the page, you can review the products in your shopping cart. Before checking out, you can make any additions or deletions. To finish placing your order, click 'PROCEED TO PURCHASE'.

If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 332 0200123

Your email-sent Sales Order Summary will serve as proof that your order has been entered into our system. If this email does not reach you, please contact Customer Services at +92 332 0200123

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

You will receive an Order ID and your Order Confirmation via email as soon as your order is placed. This will enable you to keep track of your order (s). When you log in to the website, you may also check this ID. To check the progress of your order if you're not a preferred customer, phone or email our Customer Care team with the tracking number information.

Once an order has been placed it can only be cancelled within 24 hours of placement. Please note that, we'll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any changes, please call customer care at +92 332 0200123, for assistance.

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.

Only authorised people have access to your information, which is fully secured and protected while processing the payment information on our website.

Make sure the payment information you have supplied is valid so there is no chance of a payment failure. If a payment fails and your account has been debited, it will typically be credited to your bank account within 7 business days. You can email us on info@gulenoor.com or give us a call on +92 332 0200123 with your order number for any clarification.

COD is only available in Karachi, Pakistan.

Yes, it is possible to use a different address for billing purposes.

Yes, they can. Call Customer Care at +92 332 0200123 for more details.

Any electronic transaction involving credit or debit cards must be processed, and this includes information about the customer's name, card billing information, and shipping addresses. These are crucial components of the fraud detection systems.

All payment and shipping information provided by our clients is kept confidential and safe. This information is only accessible to authorised personnel.

Unable to find satisfactory answers ? Contact Support