Shipping Policy

Shipping & Delivery Policy

We strive to deliver your orders in a smooth, timely, and secure manner. Please read our shipping policies carefully before placing an order.

Shipping within Pakistan

  • Orders are dispatched within 2–3 working days after confirmation.

  • Delivery usually takes 3–7 working days depending on your city/region.

  • During sales, new launches, or peak seasons, delivery may take slightly longer.

International Shipping (if applicable)

  • Currently, we ship to selected countries outside Pakistan.

  • Shipping rates and timelines vary depending on the destination.

  • Customs duties, taxes, or import fees (if any) are the customer’s responsibility.

Cash on Delivery (COD) Policy

  • COD is available for all orders within Pakistan.

  • A valid phone number must be provided at checkout for order confirmation.

  • Customers are requested to pay the exact amount in cash to the courier at the time of delivery.

  • COD orders may require a confirmation call or SMS before dispatch. Unconfirmed orders may be canceled.

  • Refusal to accept a confirmed COD order may result in restrictions on placing future orders

Prepaid Orders

  • Payments can be made via debit/credit card, bank transfer, or Easy Paisa/Jazz Cash 

  • Prepaid orders are processed immediately without the need for confirmation calls.

Delivery Terms & Conditions

  • Once an order is shipped, customers will receive a tracking ID via SMS or email.

  • Shipping timelines are estimates; unexpected delays due to courier services, weather, or strikes are beyond our control.

  • Customers must provide accurate delivery information. We are not responsible for delays caused by incorrect addresses or contact details.

  • In case of failed delivery attempts, the courier may re attempt, after which the order may be returned to us.

Order Issues & Support

  • If your package is delayed, missing, or damaged, please contact our Customer Care team within 48 hours of the expected delivery.

  • For assistance, email us at [email address] or call [helpline number] during business hours.